Strava has reversed course on their latest disablement of Apple Well being sync for third celebration exercises (e.g. information from Zwift, TrainerRoad, Garmin, and many others..), after abruptly disabling the function final week with out discover. That transfer impacted many Apple iPhone customers which have used Strava for years to assist consolidate their quite a few exercise information sources right into a single Apple Well being repository. Strava’s change not solely broke folks’s potential to shut their each day exercise rings, but it surely additionally impacted medical insurance applications that leveraged Apple Well being as a central database (and the long-existing Strava sync to refill that database). To not point out quite a few different apps that leveraged the Apple Well being information.
After numerous reviews of Strava help tickets opened and canceled Strava accounts, Strava Help has simply began sending out a pre-canned message apologizing for the change, and notifying customers that it’s been re-enabled. A replica of 1 such message is under:
“Hello [username],
We admire your suggestions and apologize for any inconvenience and frustration this alteration brought on. We have now turned syncing again on for third celebration functions to Apple Well being. All of your actions ought to begin transferring once more, together with these missed from the previous few days.
This implies your Zwift, Garmin, TrainerRoad, Peloton, Wahoo, or no matter app you employ to document your exercises on Strava will as soon as once more make their option to Apple Well being to shut these rings. Preserve striving on and we’ll return to the lab to determine a greater option to stop duplicates from taking place on Apple Well being.
For extra data please go to our Assist Article and any troubleshooting to sync any lacking actions from the previous few days.
Greatest,
Strava Help Group”
The notification to customers (or a minimum of, those who opened a ticket) acknowledges the “frustration this alteration brought on” customers, and goes on to say that each one actions will begin transferring once more, together with these from the hole days the place the function was disabled.
It’s possible you’ll bear in mind the core cause Strava cited that they disabled this long-standing function was that it was creating duplicate entries for shoppers that unintentionally enabled sync to Apple Well being in two locations (e.g. in each Strava and Garmin Join). Undoubtedly this in all probability occurred to some shoppers, however Strava’s answer was merely killing it for everybody, versus making an attempt to engineer a greater answer to stopping duplicates (similar to intelligently detecting whether or not a secondary service is already syncing).
The corporate acknowledged that as nicely, saying “we’ll return to the lab to determine a greater option to stop duplicates from taking place on Apple Well being.”
Whereas the unannounced change actually wasn’t supreme, I’m glad to see Strava of 2022 reversing this choice so rapidly and getting shoppers useful once more. We actually by no means noticed that with the Strava of 2019 and earlier than. So…kudos as they are saying.
With that, thanks for studying.
